INCIDENT ASSIST
Emergency support for life’s unexpected moments.
Cura’s Incident Assist products are built for real-world challenges — offering affordable, 24/7 access to emergency services, trauma support, and practical help when you need it most.
This benefit is ideal for individuals and families seeking protection beyond traditional medical cover. Whether it’s a hijacking, home invasion, or medical emergency, our network is ready to assist.
This product has been carefully selected by Cura, taking current political and safety concerns into consideration.
Incident Assist is provided by Key Alliance Group (Reg No. 2012/026877/07).
Key Alliance Group is a Specialist provider of 24-hour Emergency based assistance services.
Our plans include:
With Bronze, Silver, Gold, and Platinum options available, you can choose the level of support that fits your needs and budget.
Personal Health Advisor (24/7 medical advice)
Crisis Assist Line (emergency coordination)
HIV and trauma support
Tele-doctor consultations and counselling
Home Assist (plumbing, electrical, locksmith)
Trip Monitor and My Armed Guard (mobile safety)
Concierge services for everyday tasks
Our plans include:
With Bronze, Silver, Gold, and Platinum options available, you can choose the level of support that fits your needs and budget.
Personal Health Advisor (24/7 medical advice)
Crisis Assist Line (emergency coordination)
HIV and trauma support
Tele-doctor consultations and counselling
Home Assist (plumbing, electrical, locksmith)
Trip Monitor and My Armed Guard (mobile safety)
Concierge services for everyday tasks
INCIDENT ASSIST PRODUCTS
We offer four affordable Incident Assist options designed to provide practical emergency support for everyday challenges — from trauma counselling and roadside help to home emergencies and mobile safety.
Explore our Incident Assist Products below.
Bronze Incident Assist Plan
The Bronze Plan offers essential emergency support at an ultra-affordable rate. It’s ideal for individuals looking for basic protection in crisis situations.
Monthly Premium: R7.00
Perfect for entry-level peace of mind.
Key benefits include:
24/7 access to a Personal Health Advisor
Crisis Assist Line for emergencies like hijacking, fire, or medical trauma
HIV and trauma support (R5,000 per person, R10,000 per family)
Telephonic trauma counselling
Medical Access Service (nurse-led advice)
Family Care Services (age-specific support lines)
Silver Incident Assist Plan
The Silver Plan builds on the Bronze offering with added convenience and home support services.
Monthly Premium: R12.00
Ideal for families and homeowners needing extra support.
Includes all Bronze benefits, plus:
Tele-doctor consultations (sick notes, referrals, e-scripts)
Trip Monitor (safe travel tracking)
Home Assist (3 emergency household repairs per year)
Home Invasion Benefit (security guard for up to 24 hours)
Gold Incident Assist Plan
The Gold Plan adds lifestyle and personal safety benefits to the Silver tier, offering well-rounded protection.
Monthly Premium: R25.00
Great for busy professionals and families seeking comprehensive assistance.
Includes all Silver benefits, plus:
Face-to-face trauma counselling (referral-based)
Concierge Service (personal assistance for errands, bookings, and more)
My Armed Guard (mobile panic button linked to private security)
Platinum Incident Assist Plan
The Platinum Plan is Cura’s most comprehensive Incident Assistance option, combining emergency, lifestyle, and personal safety benefits into one premium package.
Monthly Premium: R35.00
Best suited for individuals and families who want full-spectrum support and convenience.
Includes all Gold benefits, plus:
Enhanced access and priority support across all services
What does Cura Administrators Incident Assist entail?
Monthly Premium:
| Packages | Monthly Premium |
|---|---|
| Bronze | R7.00 per month |
| Silver | R12.00 per month |
| Gold | R25.00 per month |
| Platinum | R35.00 per month |
Premiums (incl. VAT) are for a family. Premiums are reviewed and may be adjusted annually.
HOW TO MAKE USE OF THE BENEFITS OF THIS PRODUCT:
Should a client require assistance for any of the listed incidents, they should phone the Cura Incident Assist helpline on 0861 113 527 and have their South African ID number to hand. A list of options will be given guiding the caller to the necessary department.
NB: If an ambulance is required, please do not call the Cura Incident Asssist helpline, but instead call your Medical Scheme’s contracted ambulance service.
Disclaimer:
Our services – including Personal Health Advisor, Crisis Assist Line, Medical Access Service, HIV and Trauma Support, Family Care Services, Tele-Doctor Consult, Trauma Counselling, Home Assist, Home Invasion Benefit, Trip Monitor, Concierge Service and My Armed Guard – are offered as supportive value-added benefits. They are not a substitute for independent medical diagnosis, treatment or emergency care. In an emergency, please contact your relevant healthcare provider. All service providers and medical staff are registered in accordance with South African standards and the relevant governing bodies. Your personal information is handled confidentially in line with POPIA. Service limits, exclusions and third-party provider terms may apply.
CONTACT US FOR OBJECTIVE ADVICE, COST-EFFECTIVE COVER, AND PERSONALISED SUPPORT & ADMINISTRATION
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