FUNERAL COVER
Our Funeral Benefit Plans ensure that funeral costs do not become an added burden to families during times of loss. We help bring peace of mind with Funeral Cover designed for the whole family.
Nothing can really prepare one for the immense sense of loss and trauma when a loved one dies. Yet important and potentially costly decisions about the pending funerals have to be taken then; when those who are left behind are least equipped to do that. This becomes even more traumatic when the funds are not available to afford a decent burial.
With Cura Administrators you can rest assured that Funeral Costs do not become a burden to the family during times of loss. We bring you peace of mind with Funeral Cover for the whole family.
Our Funeral Policies, underwritten by King Price Insurance Company Ltd (Licensed Life Insurer | FSP no.: 47235), are designed to pay claims as quickly as possible, with a decision on the claim made within 2 business days, to assist in covering the financial burden of a funeral.
Funeral Cover is underwritten by King Price Insurance Company Ltd (Licensed Life Insurer | FSP no.: 47235).
King Price Insurance Company Ltd is an authorised Financial Services Provider and licensed life insurer.
WE OFFER TWO FUNERAL COVER OPTIONS
Cura Administrators Funeral Cover is available in two options to give you the best possible solution at the best rates for your specific needs.
You are entitled to a maximum of two (2) Funeral Policies per Family, with a maximum claim of R100 000 in Accidental Death Benefits.
R18 000 Funeral Cover Policy
In honouring and celebrating a life well-lived, we’ve created a R18 000 Funeral Cover Plan to give you flexibility to choose what’s important to you and your loved ones, at a price that you can afford.
R30 000 Funeral Cover Policy
Use this Funeral Plan to take care of the costs associated with a funeral. Get an extended Funeral Benefit Option with Cover of R30 000 per adult. The funeral benefit is doubled if a life insured dies due to an accident.
CURA ADMINISTRATORS FUNERAL POLICY CLAIMING PROCEDURE
Policyholders need to submit the following documentation, including certified copies as required, to claims@curaadmin.co.za to initiate the Funeral Policy claiming process:
- Give written notice of the claim within 12 months from the date of death;
- Supply in writing any such proof or other information as Cura may reasonably request, which would include:
- A duly completed and signed claim form
- Certified copy of death certificate;
- Certified copy of BI-1663 form / death registration form (Page 1 to 3);
- Certified copy of a cancelled ID
- Certified copy of the nominated beneficiaries’ ID
- Proof of banking details of beneficiary
- Police report in case of an unnatural death (this may cause a delay in the payment of the claim)
- Any other documents, as required by the Insurer in its sole discretion.
- A claim should be reported and supporting documents submitted, in writing, within 12 months. The claim will be forfeited and not honoured if the claim isn’t submitted successfully within this period.
- All benefits payable shall be paid to the nominated beneficiary, unless the Principal Insured is the claimant.
- No benefit payable shall accrue interest.
CURA FUNERAL COVER EXCLUSIONS
The Insurer shall not pay any Policy Benefits if an Insured Event arises directly or indirectly from:
- Suicide, attempted suicide, or intentional self-injury (no benefit will be payable under this policy where a member commits suicide within 12 months of the inception date of the policy).
- Consuming any drug or narcotic unless prescribed by and taken in accordance with the instructions of a registered medical practitioner (other than the insured
person) or drug addiction. - No benefits shall be payable in the event of fraudulent claim submission.
- War, riots, civil commotion, terrorist activities, Willful exposure to danger, participation in any criminal act, radioactivity or nuclear explosions.
The table of benefits do not apply to any territory outside of the borders of the Republic of South Africa, Botswana, Lesotho, Swaziland, Namibia, Zimbabwe, and Mozambique.
HOW TO SUBMIT A FUNERAL COVER CLAIM
We care that the claims process is seamless. If you need any assistance submitting your claim or any advice, please call our friendly customer service consultants on 010 021 0260.
Please always consult your broker if in doubt.
All required relevant documents must be submitted to us within 180 (hundred and eighty) days after the event date. Claims can be emailed to claims@curaadmin.co.za.
Claim Documents Required:
- Certified copy of BI-1663 form / death registration form
- Certified copy of a cancelled ID
- Certified copy of the nominated beneficiaries’ ID
- Proof of banking details
- Any additional reports where applicable (this may cause a delay in payment of the claim)
Important Information
- Any claims in terms of this policy will lapse after 12 calendar months from the date of occurrence of the insured incident if the claim is outstanding and not a subject of a then pending court case; and
Disputes
Complain to Intermediary/Binder holder
In the case of dissatisfaction with services received, you have the right to lodge a complaint. Formal complaints should first be submitted to the Intermediary/Binder holder.
Cura Administrators (Pty) Ltd
Complaints Officer: Mr Rudolph Ackermann
Telephone: 010 021 0260
E-mail: rudolph@curaadmin.co.za
A full Complaints Resolution Policy may be requested from the Complaints Officer as per details above.
Complain to the insurer
If a Policyholder hasn’t received a response within 20 day or isn’t satisfied with the response from the Intermediary/Binder holder, a formal complaint can be made to lifecomplaints@kingprice.co.za. If there is concerns about the information received, send an email to lifecompliance@kingprice.co.za.
Complain to the Ombudsman
If the Policyholder isn’t satisfied with the Insurers response, the may contact the National Financial Ombudsman:
Phone: 0860 80 09 00
WhatsApp: 066 473 0157
Email: info@nfosa.co.za
Website: nfosa.co.za
Complain to FAIS Ombud
If a Policyholder isn’t satisfied with the Intermediary/Binder holder, they may contact the Ombudsman for Financial Services Provider:
Phone: 012 762 5000 / 012 470 9080
Fax: 012 348 3447 / 086 764 1422
Email: info@faisombud.co.za
Website: faisombud.co.za
Address: P.O. Box 74571
Lynwood Ridge
0040